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Terms and Conditions
 

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Welcome to ENEVA. By using our website and platform, you agree to these Terms and Conditions (“Terms”). Please read them carefully.

1. Using ENEVA

  • ENEVA provides utility management solutions including meter data management, payment processing, and reporting.

  • You agree to use our Services responsibly and lawfully.

  • Do not attempt to disrupt, hack, or misuse the platform in any way.

2. Accounts

  • Some features require you to create an account.

  • Provide accurate information and keep your login details secure.

  • You are responsible for everything done through your account.

3. Payments

  • Paid Services are billed as stated on the platform.

  • Ensure your payment information is accurate.

  • Non-payment may result in suspension or termination of access.

4. Your Content

  • Any data you upload or share remains yours.

  • You give ENEVA permission to use your content to provide Services.

  • Do not upload illegal or harmful content.

5. Intellectual Property

  • ENEVA owns all software, designs, and content on the website.

  • You may not copy, modify, or distribute our materials without permission.

6. Third-Party Services

  • ENEVA may connect with third-party services (e.g., payment processors).

  • We are not responsible for their performance or content.

7. Privacy

  • Your use of ENEVA is subject to our Privacy Policy.

  • We collect and use data as described there.

8. Liability

  • ENEVA provides Services “as is” and is not responsible for indirect or incidental losses.

  • Our maximum liability is limited to the fees you paid in the last 12 months.

9. Termination

  • We may suspend or terminate access for breaches of these Terms.

  • You can also close your account anytime via the platform.

10. Changes to Terms

  • We may update these Terms from time to time.

  • Updated Terms take effect when posted on the website.

  • Continued use means you accept the changes.

11. Contact Us

For questions:
Email: information@eneva.co
Address:  Fedha Plaza 9th Floor, Parklands Road, Nairobi,Kenya

Talk with the Eneva team

Our team helps electricity, water and estate operators deploy ENEVA Kloud with the right integration, payment rails and change management to digitize every customer experience 

+ 254 745 541 709

Fedha Plaza 9th floor
Westlands, Nairobi Kenya

London, United Kingdom

71-75 Shelton Street

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ENEVA is the proof-first utility management platform trusted by modern energy providers, replacing guesswork with meter-agnostic data, secure payments, and end-to-end visibility.

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Powering Africa’s Utilities

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