This Privacy Policy (together with our Terms of Use, Acceptable Use Policy, Cookies Policy, and any other referenced documents) explains the basis on which any personal data we collect from you, or that you provide to us when using ENEVA products and services,  will be processed by us.

Please read this policy carefully to understand how we collect, use, store, share, and protect your personal information.

ENEVA  operates as a multi-country utility technology company that provides meter-agnostic infrastructure, billing systems, payment integrations, and service management tools to both Utility Partners and End Users.

1. Information We Collect From You

We may collect and process the following categories of personal data, depending on how you use ENEVA:

1.1. Information you provide directly

This includes:

• Information submitted when registering for an ENEVA account

• Information provided through forms on our website or mobile app

• Details shared when subscribing to our services

• Contact information such as name, email address, phone number, business affiliation

• Information provided when reporting an issue or requesting support

If you contact us (phone, email, chat, or support tickets), we may keep a record of that communication.

1.2. Usage and device information

We may collect:

• Details of your visits to our website or app

• Traffic data, location data, access logs

• Meter readings, consumption information, billing details (as provided by Utility Partners)

• Payment confirmation data (not card numbers)

• Images linked to your profile if publicly available

• Weblogs and analytics

We may also track:

• When you open our emails

• When you click links within those emails

1.3. Survey data

We may invite you to complete surveys used for research and product improvement. Participation is optional.

2. IP Addresses & Technical Information

We may collect information about:

• Your IP address

• Browser type and version

• Operating system

• Device identifiers

This is statistical information used for:

• System administration

• Service optimization

• Security and fraud detection

This information does not identify you personally.

3. How We Use Your Information

We process information for the following legitimate business purposes:

3.1. To provide and improve our services

Including:

• Delivering ENEVA services to you or your Utility Partner

• Ensuring content is displayed effectively across devices

• Enabling interactive features

• Managing payments, billing, and reconciliations

• Providing customer support

3.2. To communicate with you

Including:

• Notifications about account activity

• Service updates and changes

• Alerts, transactional messages, and system information

3.3. For analytics and product development

Including:

• Improving platform performance

• Monitoring service usage

• Enhancing features and tools

3.4. For fraud prevention and security

Including:

• Detecting suspicious activity

• Protecting user accounts

• Complying with regional or national regulations

We do not sell your personal information.

4. Where We Store Your Data

Because ENEVA operates in multiple countries, your data may be:

• Stored on servers located within or outside your country

• Processed by regional third-party service providers

• Transferred internationally for operational or support purposes

By using ENEVA, you consent to the transfer, storage, and processing of your data across regions.

We take reasonable steps to ensure your information is treated securely and in accordance with this policy regardless of location.

All information is stored on secure servers or cloud platforms that meet our data protection standards.

Where you have a password to access parts of our Services, you are responsible for keeping it confidential.

5. Transmission & Security

We strive to protect your data, but:

• Transmission over the internet is not completely secure

• Any data sent to our platform is at your own risk

Once received, we apply strict technical and organizational measures to prevent:

• Unauthorized access

• Loss or corruption

• Misuse or modification

6. Retention of Your Information

We retain personal data for as long as necessary to:

• Provide ENEVA services

• Support Utility Partners’ operational, regulatory, and audit requirements

• Assist with compliance obligations in different countries

• Resolve disputes and enforce agreements

Retention periods may vary by:

• Data type

• Country regulations

• Purpose of processing

7. Disclosure of Your Information

We may share your information with:

7.1. Utility Partners

To enable them to:

• Manage billing and payments

• Monitor consumption

• Provide support and updates

7.2. Service providers and subcontractors

Who support:

• Payments

• Meter integrations

• Cloud hosting

• Analytics

• Customer support tools

All third parties must comply with ENEVA’s data protection requirements.

7.3. Business transfers

We may disclose data to:

• Potential investors

• Potential purchasers of ENEVA

• Entities involved in restructuring

7.4. Legal and regulatory bodies

We may share data where required to:

• Comply with legal obligations

• Enforce our terms

• Protect the rights, safety, and property of ENEVA, our users, or others

• Assist with fraud prevention and financial compliance

7.5. Aggregated data

We may share anonymized, aggregated data with:

• Government bodies

• Policy advisors

• Research partners

This data cannot identify individuals.

8. Your Rights

Your rights may vary by country, but generally include:

• Right to access your data

• Right to correct inaccurate information

• Right to delete certain personal data

• Right to object to specific types of processing

• Right to withdraw consent (where processing is consent-based)

• Right to data portability (where applicable)

• Right to lodge a complaint with a relevant data authority

To exercise these rights, contact us (see Section 11).

9. External Websites

ENEVA may contain links to websites of partners, utilities, or affiliated services.
These websites have their own privacy policies.

ENEVA is not responsible for:

• The content

• Practices

• Policies

of third-party websites.

We advise reviewing their policies before providing any personal information.

10. Changes to This Privacy Policy

Any updates to this policy will be:

• Posted on our website

• Communicated where appropriate (e.g., email or notifications)

Continued use of ENEVA after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, complaints, or clarifications about this Privacy Policy, please reach us at:

ENEVA
Email: information@eneva.co
Phone: [Insert Phone Number]
Address:  Fedha Plaza 9th Floor,Parklands RoadWestlands

Nairobi,Kenya